Warranty Information
At Nalle 
, we take pride in the quality of our products and want to ensure that our customers have a positive experience with their purchases. That's why we offer a warranty on all our outdoor adventure wear.
You are entitled to a replacement or refund if the goods fail to be of acceptable quality.
Warranty Coverage
Our warranty covers any defects in materials or workmanship for a period of one year from the date of purchase. If you encounter any issues with your purchases during this time, we will be happy to assist you.
What is Covered
Our warranty covers manufacturing defects such as stitching coming undone, fabric tearing, or faulty hardware. If you believe your outdoor adventure wear has a defect covered by our warranty, please contact us with your order details and a description of the issue.
What is Not Covered
Our warranty does not cover normal wear and tear, damage caused by misuse or improper care, or any alterations made to the product. Additionally, our warranty does not cover Nalle adventure wear purchased from unauthorised sellers.
How to Make a Warranty Claim
If you believe your outdoor adventure wear is covered by our warranty, please contact us at info@nalle.com.au with your order details and a description of the issue. We may request photos of the product to assess the situation. Once we have reviewed your claim, we will provide further instructions on how to proceed. The cost of returning the item is at the purchasers cost.
Resolution Options
If your warranty claim is approved, we will offer one of the following resolution options:
- Repair: We will repair the defective part or replace it with a new one.
- Replacement: We will replace the entire product with a new one.
- Refund: If a repair or replacement is not possible, we will offer a refund for the purchase price of the product.
Contact Us
If you have any questions or need further assistance regarding our warranty, please don't hesitate to contact us. You can reach us by email at info@nalle.com.au.
We value your satisfaction and want to ensure that you are happy with your purchase. Thank you for choosing Nalle !
